Australia On Line Home Phone plus free broadband (conditions apply).

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The account holder must send cancellation requests to or by mail to the address below.

Cancellations take affect at the end of the billing period in which they are notified, which is often the end of the calendar month. Cancellations need to include the Account Holder's name and either an account username or account email address. As proof of identity a username and password from the account or any 3 of the following :-

  • last 4 digits of the credit card used for payment.
  • Birth month/year of the account holder.
  • One of usernames on the account.
  • Phone number of an ADSL service on the account.
  • Phone number from which you dialup to the Internet.

To ensure cancellations are received and actioned they must be notified either :-

Helpdesk: 1300 650 661 or (03) 8330 4900 Closed Mar 25,27,28
Mon-Fri 9am-9pm,Sat/Sun 9am-7pm AEST

New Broadband Plans. Faster Broadband Speeds. Bigger Broadband Plans. Largest Australian Broadband Network. Australian Help Desk. Helpful Staff. Short Customer Service Wait Times. Providing Internet Since 1994. Multi Award Winning Broadband. 1 TeraByte Plan.